FAQs

Love Supreme 2021 has been postponed to 1st – 3rd July 2022.

All 2021 tickets have automatically been transferred to the 2022 event and we hope you can join us then.

If you’re transferring your ticket to 2022 and made an Access Application, it will remain valid for next year as well.

At Love Supreme Festival we provide a wide range of facilities for those with access requirements. Please read the following information carefully to familiarize yourself with what is available so that you can plan your trip.

If you have accessibility requirements please complete our accessibility form here.

Accessibility options include:

– Free Personal Assistant ticket
– Accessible Campsite or Accessible Live-In Vehicle Field
– Additional guests in Accessible Campsite or Accessible Live-In Vehicle Field
– Accessible toilets
– Welfare tent refrigeration and charging
– Accessible Viewing Areas

This allows us to plan accordingly and ensure that we have enough capacity to cater for you.

We have partnered with Big Green Coach to provide carbon neutral return coach travel to the festival.

***For a limited time, book a Weekend Coach and Camping Ticket Package and get your coach travel for half price***

Pick up locations are as follows:

London Victoria 

• Pick up: Victoria Coach Station
• Departure time: 8.00am
• Journey time: 3 hours (approx)

Croydon

• Pick up: Fairfield Halls 
• Departure time: 9.00am
• Journey time: 2 hours (approx)

Crawley

• Pick up: Friary Way Bus Station
• Departure time: 10.00am
• Journey time: 1 hour (approx)

We offer Weekend (Friday to Monday) Return and Day Return options. Coaches will arrive before gates open so you don’t miss any of the action. Day Returns will leave the festival 30 mins after the headliner finishes. Weekend Returns will leave the festival on Monday morning.

Reasons to take the coach:

• A more environmentally friendly option than travelling in separate cars.
• Hassle-free. You’ll get dropped off and picked up at the festival entrance.
• Let someone else do the driving. Enjoy the festival to the max and don’t worry about designated drivers or being tired on the way home.
• Meet fellow festival-goers on the way.

There are accessible viewing areas throughout the site at Love Supreme. This is a mix of raised and ground level viewing with seating provided. While the areas are of a reasonable size for the event, spaces are limited and we encourage you to share the facilities and consider others’ needs.

Please request access to these areas on the Access Application Form. You will then be provided with 2 x Accessible Viewing passes per successful application and these must be shown in order to access the accessible viewing areas.

Please click here to complete the Access Application Form and request use of the accessible facilities and free Personal Assistant ticket. We will respond within 14 days to the email address you provide. Your application isn’t approved until you receive an email from Love Supreme Festival.

Please note, we will start dispatching the Access Accreditation on Monday 10^th June 2024. This allows us enough time to process all applications and send out final information and accreditation before the event. We will do our best to accommodate any late applications but Live In Vehicle User applications will be closed from the 10^th of June.

If you have any questions while filling out the form, please contact us at access@lovesupremefestival.co.uk

If you have any queries, please contact us at access@lovesupremefestival.co.uk

The campsites open to camping ticket holders at 12pm on Friday and need to be vacated by 12pm on Monday.

The festival arena will open to Weekend No Camping ticket holders from 3pm on Friday.

The arena will open at 11am on Saturday and Sunday to Weekend No Camping and Day ticket holders.

Car parks will open from 10am on Friday, Saturday and Sunday.

The Access Map will be published on the Access Information page of the festival website in advance of the event so that you can familiarise yourself with the site before you arrive.

We have a dedicated Accessible Campsite, with accessible toilets and showers, located approximately 300m from the Accessible Car Park and within close reach of the main festival arena.

The Accessible Campsite is for tent camping only. Cars are not allowed in the campsite and we do not offer power hook ups to individual tents.

Festival staff will not be able to provide physical assistance to move luggage between car parks and campsites, or to put up tents. If you require assistance of this nature, you must bring along a Personal Assistant who is capable of supporting your needs.

Please let us know if you would like to camp in the Accessible Campsite on the Access Application Form. Please note, there are no accessible facilities in the General or Premium campsites.

In addition to a Personal Assistant, you are allowed up to four guests to camp with you in the Accessible Campsite. Please advise of your numbers on the Access Application Form so we can accommodate your group.

There is an Accessible Car Park in the General Campsite car park. Please have your blue badge on display and inform the stewards that you would like to park there when you arrive.

If you don’t have a blue badge but someone in your party has a disability or a condition which means that they cannot travel very far from the car, please let our stewards know when you arrive. They will do their best to accommodate you in the Accessible Car Park.

The distance from Accessible Car Park to the Accessible Campsite is approximately 200 metres on a grass surface.

If you do intend to use the Accessible Car Park, please let us know on the Access Application Form so we can get an idea of numbers.

Please note, all drivers must purchase a Car Park Pass (either online from our ticket page or in cash on the day) to be able to park at the festival.

We have a dedicated Accessible Live-In Vehicle Field, with accessible toilets and showers, located within close reach of the main festival arena.

Please let us know if you would like to pitch your campervan in the Accessible Live-In Vehicle Field on the Access Application Form. Please note, there are no accessible facilities in the General Live-In Field.

You will need to buy a Live-In User Ticket for each member of your party (excluding your PA), as well as a Live-In Vehicle Field Pitch Ticket of the right size for your vehicle from our ticket page. These tickets are your access to the festival and you will not be allowed into the festival or Live-In Vehicle Field without them.

The Accessible Live-In Vehicle Field is for live-in vehicles that are genuinely built or adapted for sleeping. Please also make sure you read our full Live-In Vehicle regulations info here.

Please use the Access Application Form to advise the number of people staying in the Live-In Vehicle in addition to the applicant and Personal Assistant. Please note, only one Live-In Vehicle per application.

If you do want to pitch your Live-In Vehicle in the Accessible Live-In Vehicle Field and want to have an electric hook-up, please purchase Live-In Vehicle pitch with Power from our ticket page and make sure you let us know on the Access Application Form. Please purchase the correct size Live-In Vehicle Pitch for your set-up.

Directions for how to reach the Accessible Live-In Vehicle Field will be sent out in advance.

Accessible Toilets are positioned throughout the event and stewarded. They are located at:

– Main Stage Viewing Platform
– Big Top (Stage 2) Viewing Platform
– Behind the Info + Welfare Point
– Accessible Campsite
– Supremium North and Supremium South (Please note, only people who have purchased a Supremium ticket will be able to use the accessible toilet located in this area.)

To allow use of the various facilities onsite, Access Accreditation (such as wristbands and passes) will be issued. Access Accreditation plus Personal Assistant tickets will be posted out to applicants in advance of the festival using the postal address supplied in the Access Application Form. Please make sure you submit your full address.

Please note, festival tickets that have been purchased on our ticket page will be posted separately from the ticket agent they were ordered from.

Love Supreme Festival will take place at Glynde Place, Glynde, East Sussex, BN8 6SX from Friday 5th July to Sunday 7th July 2024.

The campsites open to camping ticket holders at 12pm on Friday and need to be vacated by 12pm on Monday.

The festival arena will open to Camping and Weekend No Camping ticket holders from 3pm on Friday with entertainment starting from the early evening.

The arena will open at 11am on Saturday and Sunday to Weekend No Camping and Day ticket holders.

The Main Stage music will finish by 11pm on Saturday. The festival entertainment will close at 2am every night with The Arena and Blue In Green Bar hosting afterparties along with late night performances in Jazz In The Round.

Last entry to the festival is 10pm on Friday, 9pm on Saturday and 9pm on Sunday. There will be no admission after these times.

Car parks will open from 10am on Friday, Saturday and Sunday and will need to be vacated by 1pm on Monday.

For Standard Camping/No Camping/Day Tickets the closest entrance into the festival is the ‘North Entrance’. For those with Supremium/Premium Camping/ No Camping/Day tickets the closest entrance to site is the ‘South Entrance’.

Timings are subject to change so please check back in the run up to the festival.

Under 16s (15 years and under) must be accompanied by an adult aged 18 or over. A maximum of one under 16 can be accompanied by an adult aged 18-20, and four under 16s can be accompanied by an adult aged 21 or over.

Proof of age may be required on entry and all bars operate a strict Challenge 25 Policy.

Recognised and accepted forms of ID are as follows:

– Driving or provisional (photo) licence
– Passport
– Proof of age card with a PASS (hologram) logo

At the festival entrance we will accept clear colour photocopies of passports and driving licences. The festival reserves the right to refuse admission if there is any doubt that the ticket holder is under the entry age requirement.

Under 16s (15 years and under) must be accompanied by an adult aged 18 or over. A maximum of

one under 16 can be accompanied by an adult aged 18-20, and four under 16s can be accompanied by an adult aged 21 or over.

Proof of age may be required on entry and we operate a strict Challenge 25 Policy at all bars.

Recognised and accepted forms of ID are as follows:

Driving or provisional (photo) licence
Passport
Proof of age card with a PASS (hologram) logo

At the festival entrance we will accept clear colour photocopies of passports and driving licences. The festival reserves the right to refuse admission if there is any doubt that the ticket holder is under the entry requirement.

Assistance dogs are welcome at Love Supreme. There are water points and bins located throughout the arena and campsites to ensure you can care for your dog’s welfare during the festival.

Please pack light. To maximise the safety of everyone attending Love Supreme Festival, all customers may be subject to a thorough security check when they arrive.

Please be patient if there are queues and familiarise yourself with the below prohibited items before you arrive to avoid unnecessary delays at the security checks.

We recommend you don’t bring any unnecessary valuables. Unfortunately, festival campsites can attract opportunistic thieves. Keep valuables safe and away from the door of your tent.

The box office is situated by the North Entrance to the Arena and will be open for ticket sales (subject to availability), collections and to deal with ticketing issues at the following times:

Friday: 10am – 10pm

Saturday: 10am – 10pm

Sunday: 10am – 10pm

If you have pre-purchased your tickets please follow festival signage relating to your ticket type and there will be ticket checks at other entrances

Tickets are available to buy via SEE Tickets on our ticket page.

All applicants will need to purchase a festival ticket on our ticket page. If you think you are eligible for a free Personal Assistant ticket to accompany you, do not buy a ticket for them. You can apply for this on the Access Application Form.

We will have cash machines available on site and transactions will be subject to a charge. Please note that some of our bar and food outlets will take card, but we advise you also bring cash.

We will have cash machines available on site and transactions will be subject to a charge. Please note that some of our bar and food outlets will take card, but we advise you also bring cash.

Chairs and ground blankets are not allowed in the Big Top Tents. They are permitted in the Main Stage Arena until 5pm. You will be able to return your chairs/blankets to your tent or car (please see our Re-Entry Policy above) or fold up and carry them. If you leave chairs/blankets unattended they will be removed.

We have had to implement this policy because the use of chairs and ground blankets disrupts the viewing experience of those standing around them and also presents a safety hazard.

Picnic bench seating can be found around bar and food outlets.

Camping tickets include access to the whole festival, including all the acts performing.

In order to be eligible to use the accessible facilities and obtain a free PA ticket, we ask you to supply one of the following forms of supporting documentation:

– Front page of PIP
– Front page of DLA
– Deaf or Blind Registration
– CredAbility Access Card

There are two ways to send us your supporting documentation:
1) Email a scan or photo to access@lovesupremefestival.co.uk

2) Post a scan or photo to Love Supreme Festival Access Team, U-Live, 3 Pancras Square, London, N1C 4AG

The document must be dated in either 2023 or 2024 and state the full name of the customer with access requirements.

Please feel free to black-out any information on the documents that relate to the amount of benefits paid or health conditions.

All documents will be securely stored and then destroyed once the application has been processed.

No, Premium and Supremium tickets do not include car park passes or bus tickets. Please click here to purchase these separately.

The only official correspondence regarding artist offers for Love Supreme Festival will be from @neapolitan-music.com email addresses. Correspondence regarding any other festival matters will will come from @neapolitan-music.com or @ umusic.com email addresses.

Festival buses run from Brighton and Lewes to the festival on Saturday and Sunday from 10am to 4pm. The journey time is approximately 30 mins from Brighton and 15 mins from Lewes. All buses are wheelchair accessible. Buses run back to Brighton and Lewes in the evening from 7am to 3am.

We offer open return tickets where you select a specific outbound time and you must travel at the time you select. Buses back to Lewes and Brighton run on a regular basis from 7pm to 3am on a first come, first served basis. If you just want to take the bus away from the festival, we also offer single tickets.

Brighton buses depart from the back of Brighton Station on Stroudley Road. Lewes buses pick up outside Lewes Train Station and will be clearly signposted as ‘Pick-up Point’. All buses arrive and depart from the Festival Bus Stop next to the festival’s North Entrance.

Please note that the peak time for travel away from the festival is 10pm to 1am. If you wish to avoid the queues and crowds, please try to travel outside of these times.

Our bus drivers will be able to take card sales on the day however, to ensure that you have a guaranteed seat on the bus, we advise you to buy tickets in advance so that we can adequately plan the service to meet demand. If you do arrive without a ticket or outside of the time that your ticket is valid for, our stewards will try to assist you but you may have to wait for a bus with space available.

The festival is located outdoors and on a green field site. The site is generally flat and accessible however please consider that as is the nature of a green field site, the ground can be uneven, and conditions underfoot can be affected by weather and heavy footfall.

Please wear sensible shoes and take care in areas where ground is uneven or has been affected by adverse weather.

Please visit our Experience Page for more information about what activities and experiences can be found at Love Supreme Festival, including the Breathe Wellbeing Area, The Kids’ Green, Secret Swim and Darby’s Kitchen.

Camping ticket holders can bring a reasonable amount of food and drink for personal consumption into the campsite only e.g. 1 case of 18 beer/lager/cider or up to 1ltr of spirits or 3 bottles of wine

You must bring in your food and alcohol on initial entry (once you have been wristbanded you will not be able to bring in any food & drink).

You will ask be asked to leave excess quantities outside the event. You will not be allowed to bring in glass bottles of any kind.

No food or drink can be taken into the main festival arena. However, we do allow sealed bottles of water up to 750ml and empty unsealed bottles can be brought in to be refilled at the water points.

No glass is allowed anywhere on site, including in Campervans or Caravans. Please decant into plastic containers before you leave home.

The legal age to bring alcohol into the festival is 18+. There is an ID check on entry and any alcohol will be taken off you if you are found to be underage.

A list of all our food vendors can be found here, including information on dietary provision.

For customers with specific dietary requirements that we don’t cater for, we do allow a reasonable amount of food to be brought into the festival arena for personal consumption. This must be confirmed with us by writing in advance of the festival by writing to info@lovesupremefestival.co.uk.

This year Love Supreme will be working with Bristol based sustainable water charity Frank Water who will serve chilled water across the weekend.

Festival goers are able to get unlimited chilled water refills when you buy one of their reusable bottles: £6 or £22

If you already have a bottle you can buy a wristband for £4 and also have unlimited refills for the weekend or £2.50 for the day

A booking fee is applied to each ticket by our ticket agents in order to cover a variety of operational costs to efficiently and safely ticket the event. This includes contributing to software development to fight against online fraud, setting up the ticket types on their websites, dealing with customer service queries and staffing the box office at the event. Without this charge, many of the essential infrastructure requirements that make the event run smoothly would not be possible. These booking fees are an industry standard and we have capped fees applied to our tickets at 10%. We are aware of other events that charge in excess of this amount and have been proactive to manage this. Ticket delivery costs are also added to each transaction to cover the cost of fulfilling tickets to customers. These can vary depending on the option the customer chooses but we try to keep them as low as possible.

In The Arena
Place your rubbish into the appropriate bin, recycling can be hindered if contaminated with non-recyclable material.

Bins are labelled:

Bottles (Plastic)
Cans
Cups
All Other Waste

In The Campsite
Refuse points are located throughout the campsites, they’ll all be signposted.

Please use bin bags provided by Love Supreme which are Green and Black bin bags available from:

Refuse points in campsites
Entrances to campsites
The Info Point in the arena
Litter picking staff

Green Bags should be filled with: Dry Mixed Recycling.

Cans & Tins
Plastic Bottles
Mixed Glass
Newspaper & Leaflets
Cartons & cardboard

Black Bags should be filled with: Non Recyclables & food waste.

All Other Waste not mentioned in the Green Bin Bag list.
Please take care to ensure Bin bags are tied up before placing them at the refuse points.

Love Supreme asks campers to completely fill up their bin bags before considering getting
another.

Due to the nature of the event and types of performance, there will be flashing and moving lights.

For information on what’s happening across all our stages please click here.

The full line-up and stage times will be revealed shortly before the festival takes place. Please keep checking back on our website, app and social media for updates.

To make sure the Live In Vehicle Field is safe for all to use, please make sure you read the below before purchasing your Live-In Vehicle Pitch:

• Live-In Vehicles must arrive on site before 8pm

• You may park only one Live-in Vehicle OR one towing vehicle and Caravan/Trailer Tent per pitch. Please purchase the correct size Live-In Vehicle Pitch for your set-up.

• The Live-In Vehicle Fields are only for vehicles that are genuinely built or adapted for sleeping, specifically: Campervans, Caravans, re-classified Van Conversions, Trailer Tents, Rooftop Tents

• Cars are not permitted in the Live-In Vehicle Fields unless they are towing a Caravan, Trailer Tent or come with a Rooftop Tent

• A single awning OR a single tent is permitted per pitch (but must fit within the pitch size)

The above advice is in place to help us to ensure your stay in the Live-In Vehicle Field is as safe as it can be. In order to reduce risk of fire, please make sure gas and ovens are turned off, don’t use candles and ensure used cigarettes are fully extinguished. Please also protect yourselves by only sleeping inside vehicles; if a fire was to break out, anyone sleeping in a tent or awning are in an especially vulnerable position.

A Live-In Vehicle User Ticket needs to be purchased for each person staying in a Live-In Vehicle and each vehicle requires the correct size Live-In Vehicle Pitch.

We offer two ticket types for people staying in Live-In Vehicles:

Standard Live-In Vehicle User tickets give general access to the festival and Live-In Vehicle Fields from Friday to Monday.

Supremium Live-In Vehicle User ticket holders get all the benefits of  general tickets but also have exclusive access to Supremium  in the festival arena with main stage view, bar, undercover area, seating and premium toilets. However, please note that Live-In Vehicles are not permitted in the Premium Campsite and there isn’t a Supremium area in the Live-In Vehicle Fields.

Lockers will be available at a cost to secure your belongings while at the festival. Our locker provider will be located next to the Bands & Voices stage.

We are introducing a reusable Love Supreme Coffee Cup. The cup is made from bamboo and has a twist lid, with a removable rubber band across the cup.

Customers get a 25p refund on a repurchase of any hot drink on presentation of the cup at all approved Love Supreme Festival Food and Drink Retailers (excludes Bars).

Available to purchase in advance here
and collect on site from the Merchandise stand.

The Medical and Info & Welfare Tents are located in the main festival arena, approx. 100 metres from the Accessible Campsite.

The Medical tent is open 24/7 throughout the festival. Welfare will be open within standard arena opening times. Both areas are there to help you with any issues you may have.

Child ID wristbands can be collected here. These are for parents who would like to write their contact details on a wristband in case they are separated from their child.

Our official online ticket outlets are SEE Tickets, Ticketline, Ticketweb and AXS.

If you want to buy your tickets in person without paying a booking fee, please visit one of our official local ticket providers, listed below: The Ram Inn (Firle), Resident Records (Brighton), Lewes Tourist Information Centre and Seaford Tourist Information Centre .

Please do not buy from an unofficial ticket agent. Tickets bought from unofficial agents are not valid and admission may not be granted to the festival. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.

We have onsite parking available but we encourage you to consider our other transport options if possible. 

We advise that you buy your Car Park Pass in advance on our ticket page to speed up your arrival.  We will be able to take payment by card on the day but please be aware that this may take longer. We won’t be able to take cash payments.

We ask that all drivers follow the festival road signage rather than Sat Nav. There is no access to the festival through Glynde Village. Please approach the festival from the north (turn onto New Road from the B2192).

Car parks are approximately a 10-minute walk from the festival entrances.

Please note, you cannot park by your tent and you cannot stay in a vehicle in the car park overnight.

Personal Assistant (PA) tickets are provided so that customers who are unable to independently attend the festival can bring along someone who can provide the support needed at no extra cost. For that reason, we advise that your Personal Assistant must be able to carry out all support roles required, such as carrying your luggage between the car park and campsite and putting up your tent. The festival does not provide staff to do this for you. Please state the name and contact details of the PA on the Access Application Form.

You will be able to charge your phone at a cost with our phone charging provider which will be located next to the Bands & Voices stage.

Cars and Taxis can drop off/collect from the Pick Up/Drop Off area which is clearly signposted from the road and is a short walk from the festival’s North entrance. In order to respect local residents, there is no access to the festival through Glynde Village. Please do not ignore this as it causes problems with our neighbours.

We ask that all drivers follow the local festival road signage rather than Sat Nav. Please help us by advising your driver to approach the festival from the north (turn onto New Road from the B2192).

If travelling by car or taxi, please follow directional road signage to the Pick Up/Drop Off area as you approach the festival. All festival buses will arrive at and depart from the festival bus stop at the Pick Up/Drop Off area. All buses are wheelchair accessible.

Follow event signage to the main entrance from the Pick Up/Drop Off area. The distance is approximately 400 metres and the route is mainly along a flat grassed surface, however there are two areas of more uneven ground.

We offer three pitch sizes, with the option to include a power hook-up in your pitch:

• Regular Live-In Vehicle Pitch (up to 6 metres) is suitable for live-in vehicles up to 6 metres in length. Max pitch size is 7 x 7m

• Regular Live-In Vehicle Pitch with Power includes a supply of up to 10 amps

• Large Live-In Vehicle Pitch (6 to 10 metres) is suitable for live-in vehicles from 6 to 10 metres in length. Max pitch size is 7 x 10m

• Large Live-In Vehicle Pitch with Power includes a supply of up to 10 amps

• Extra Large Live-In Vehicle Pitch (over 10 metres) is suitable for live-in vehicles over 10 metres in length. Max pitch size is 10 x 13m

• Includes a supply of up to 16 amps

There are no accessible facilities in the Premium Campsite. If you have a Premium Camping ticket but require accessible facilities, we recommend you camp in the Accessible Campsite. Please let us know on the Access Application Form.

If you do choose to camp in the Accessible Campsite, we also recommend you don’t park in the Premium car park as this is situated at the South Entrance, on the opposite side of the site to the Accessible Campsite. You should park in the Accessible Car Park within the General Car Park.

The distance from Accessible Car Park to the Accessible Campsite is approximately 300 metres over a farm track and grass route.

There are two Supremium areas in the festival arena, Supremium North and Supremium South, that will have accessible toilets. Only guests with Supremium tickets can access this area.

There are certain items that are not permitted into Love Supreme Festival or specifically the festival arena or campsites. These items are not limited to the below list but please do not bring any of the following:

Cameras, film or video equipment with a lens greater than 6 inches
Dogs (with the exception of registered assistance dogs)
Drones
Generators
Glass
Illegal substances or legal highs
Unrecognisable medication without a doctor’s note or prescription

We allow the following items to be taken into the campsites, but not the arena:

Cooking equipment – charcoal BBQs and small butane gas stoves (burner with gas cylinder up to 5kg)
Gazebos

Umbrellas can be taken into the arena but for the comfort of others, we ask that you don’t use them in front of stages as you may restrict the view of others.

For the enjoyment and safety of others Love Supreme also reserve the right to stop the following items from coming into the event:

Any item which we reasonably deem may cause danger, offence or disruption to any other person (for example: large sound systems, fireworks)
Any item which may be used as a weapon (for example: kitchen knives, corrosive substances)

Please also see above sections for rules about bringing Food, Alcohol, Water, Chairs and Ground Blankets to the festival.

Camping ticket holders will be allowed to re-enter the campsite at any time by showing their wristband.

There is no re-entry for Day ticket and Weekend No Camping ticket holders. Please note, if a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.

However, after 5pm we do not allow chairs or ground blankets in the Main Stage Arena.

So, if you have a chair/blanket and want to take it back to your car, one of your party will be allowed leave and re-enter. Please note that group re-entry won’t be permitted.

We also understand that certain extreme circumstances can arise where leaving the site is essential. In this case, security will use their discretion and permission won’t be unreasonably withheld.

Camping ticket holders will be allowed to re-enter the campsite at any time by showing their wristband

There is no re-entry for Day ticket and Weekend No Camping ticket holders. Please note, if a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.

However, after 5pm we do not allow chairs or ground blankets in the Main Stage Arena. So, if you have a chair/blanket and want to take it back to your car, one of your party will be allowed leave and re-enter. Please note that group re-entry won’t be permitted.

We also understand that certain extreme circumstances can arise where leaving the site is essential. In this case, security will use their discretion and permission won’t be unreasonably withheld.

If your situation has changed and you have tickets that you will no longer use, we recommend that you visit Tixel, our official ticket resale partner.

The Love Supreme Festival site is generally accessible to visitors with mobility impairments. The land is reasonably level with a few inclines. However, please be aware that it is a green grass site with no hard-standing intersections. Between the arena and the Accessible Campsite, the Premium Campsite and the entry/exit to Glynde village, trackway has been laid across entrance ways to provide routes for event service vehicles. The trackway is 50mm deep and, in order to cross it, you will be required to make the small step up and down.
Please take the weather into consideration when planning what to bring and be aware that weather can have an impact on mobility due to the presence of mud. In some cases, if it is muddy, we may need to lay additional trackway or bark chippings in the most affected areas.

Please make use public transport. All the information you need to plan your journey can be found here.

– We have a festival bus in operation, more information can be found on our travel page.
– Car share – we suggest using Go Car Share.
– Cycle – bike park available on site.

Taxis can drop off/collect from the Pick Up/Drop Off area which is clearly signposted from the road and is a short walk from the festival’s North entrance. In order to respect local residents, there is no access to the festival through Glynde Village. Taxi drivers often ignore this which causes problems with our neighbours so we have increased security presence in the village to re-direct drivers.

We ask that all drivers follow the local festival road signage rather than Sat Nav. Please help us by advising your driver to approach the festival from the north (turn onto New Road from the B2192).

We strongly advise pre-booking your taxi before arriving at the festival as local services can get very busy during the weekend.

Event Terms and Conditions of Entry

Updated: 28 February 2023

• Introduction

1. 1. 1. These Terms and Conditions of Entry (the “Terms”) are legally binding and contain the agreement between all attendees (“guest(s)”/“you”/“your”) of Love Supreme held on 30th June to 2nd July 2023 at Glynde Place, East Sussex (the “Event”) and Love Supreme Festival Limited (company number 07167313 with its registered address at c/o U-Live 3 Pancras Square, London N1C 4AG (“Promoter”/we”/ “us”/”our”).
      2. Please read these Terms carefully as all Tickets to the Event are sold subject to these Terms, and they are deemed accepted by you (on your behalf and on behalf of everyone for whom you are purchasing a Ticket) upon purchase of your Ticket to the Event. They should be read in conjunction with the terms and conditions of the authorised ticket agent from which you purchased your Ticket (and our authorised agent for your camping (including glamping and pre-pitched tents) which can be found on the ticket agent’s website. If these Terms are inconsistent with the terms of the ticket agent, these Terms will take priority. 
      3. We reserve the right to vary these from time to time without notice and at our sole discretion. Updates will be published on the Event websites and the date at the top of these Terms will be updated to reflect the date of the lates amendments. 

• Any directives or statements printed on the Tickets or posted or announced at or in relation to the Event, also form part of these Terms.

1. 1. 1. In the instance of a breach of any of the Terms, we reserve the right to cancel the Ticket(s) and eject the offender(s) and retain all monies paid.
      2. As used herein, “Ticket” means a paper, mobile/bar code, email, wristband or such other form of proof of entry that becomes available on the market from time to time which grants you entry to the Event (or (i)  in the case of a camping Ticket, to the Event and the applicable campsite; or (ii) in the case of a parking Ticket, to the applicable parking area).

• Age Policy

1. The following age policies shall apply for the Event. Any adult accompanying a person as required under this section 2 must provide proof of age by showing an identification document acceptable to us (“ID”) acceptable to us:

1. LOVE SUPREME: Any person under the age of 16 (i.e. aged 15 or under) must be accompanied by a responsible adult aged 18+. There is a limit of one person under the age of 16 per adult aged 18 – 20 inclusive and a maximum of four persons under the age of 16 per adult aged 21+. Children aged 5 or under do not pay for admission but must have a child Ticket to gain admission. A paid for junior Ticket is required for children aged 6 to 15 years.

1. We strongly advise that persons aged 17 or below obtain the permission of a parent or legal guardian before attending the Event.
2. We only accept the following forms of ID: Valid Photo Driving Licence, Valid Provisional Photo Driving Licence, Valid Passport, Valid PASS card from the National Proof of Age Standards Scheme (this is the best form of ID to bring if you don’t want to bring a valuable document). More information on how to obtain your PASS card can be found here. ID must be original. No copies or photos will be accepted. We reserve the right to refuse admission if, in our opinion (including that of any third parties instructed by us) there is any doubt that the Ticket holder is under the applicable entry age requirement. In such instance, you will not be entitled to a refund and your Ticket will be invalidated. 
3. We and our suppliers operate a strict Challenge 25 policy across all bars at the Events and valid ID is required to buy and drink alcohol.
4. Anyone under the age of 18 caught drinking or in the possession of alcohol will have the alcohol confiscated and may be ejected (together with, at our discretion, anyone in the same party) from the Event without any refund.
5. Anyone over the age of 18 caught buying alcohol for someone under the age of 18 will be ejected (together with, at our discretion, anyone in the same party) from the Event without any refund. 
6. It is your responsibility to check the suitability of the Event for you and any children in your party (if permitted) regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for everyone in your party. You will not be entitled to a refund if any aspect of the Event, including the behaviour of other attendees, causes offence to you or any children on whose behalf you have purchased Tickets.

• Ticket Purchase

• Only guests holding a valid Ticket will be admitted to the Event. You must retain your Ticket on you at all times during the Event. If you are using a mobile Ticket, it is your responsibility to ensure you have a sufficiently powered mobile device enabling you to show your Ticket for the entire duration of the Event.

• Tickets are not exchangeable, refundable or transferable. Re-sale or attempted re-sale is not allowed, unless expressly authorised by us (at our discretion) via Tixel, our only official Ticket reseller. Any attempt to exchange or transfer your Ticket in breach of this section shall result in your Ticket (and the Ticket of anyone in your party) being void (resulting in the Ticket not being valid for entry, and, if already entered, ejection from the Event) without refund. If you are buying or selling a Ticket from an official Ticket reseller, please read their terms and conditions carefully. Any Ticket purchased via a payment plan might not be eligible for resale even if paid in full. Any Tickets part paid for are not eligible for resale. 

• Tickets, wristbands and/or other forms of rights to attend the Event are personal, revocable licences granted by us to each Ticket holder and shall at all times remain our property. For security purposes, we reserve the right to recall any accreditation or other rights to attend the Event at any time.

• You are prohibited from using your Tickets as part of any promotion, competition, advertisement or give away, or as part of any product or service package, or for commercial gain, without our express written permission. Any attempt to do so will result in your Ticket (and the Ticket of anyone in your party) being void (resulting in the Ticket not being valid for entry, and, if already entered, ejection from the Event) without refund.

• We are not liable for lost, stolen or defaced Tickets or wristbands. If you lose or damage your Ticket or wristband, you will not be able to re-enter the Event site (or campsite, where applicable). All Tickets and/or wristbands will be checked when entering and leaving the Event, including the campsite (if applicable). Replacement wristbands will only be issued at the box office if the original wristband is still on the guest’s wrist at the time of request and may incur a charge, and our decision in this regard is final.

• Ticket price and availability may be subject to change without notice prior to purchase.

• Your Ticket may be invalidated without refund if any part of it is removed, defaced, altered or damaged, whether accidental or not. It is your responsibility to keep your Ticket safe and in its original condition. 

• Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Should you realise you have made a mistake during the purchase process, please contact your point of purchase as soon as you realise so that we may try to assist you. We may not be able to respond to such requests for assistance during or immediately prior to the Event. 

• Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms.

• Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket. 

1. 1. Tickets may be restricted to a maximum number per household or per credit card. These restrictions will be notified to you by our authorised Ticket agents before you make your booking. We reserve the right to cancel Tickets purchased in excess of this number without prior notice of such cancellation. 

• Groups

• The guest making the booking, when booking on behalf of other people, is responsible for circulating these Terms to their party and making sure that they have read and understood them, particularly Terms which relate to Entry & Exit (section 5), Prohibited Items & Unacceptable Behaviour (section 6), Accessibility Requirements (section 17), Epidemic/Pandemic including Covid-19 (section 19), Refunds (section 20) and Liability (section 22). 

• Entry & Exit

• For your safety and the safety of other guests, we reserve the right to conduct a security search of guests, their clothing, bags and any other items that we reasonably deem necessary at the entrance gates to the Event site and campsite, and generally during the course of the Event. Refusal to consent to such searches will result in the non-consenting Ticket holders being denied entry (resulting in the Ticket not being valid for entry, and, if already entered, ejection from the Event) without refund. 

• There will be no admission to the Event before the designated opening times on any day of the Event. Box Office times to be confirmed.

• We reserve the right to refuse you entry to and/or eject you from the Event. In particular but without limitation you may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if, in our reasonable opinion, you are acting under the undue influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you refuse to comply with the  security searches; if you breach these Terms; and/or if your Ticket is void.

• No refunds will be offered to guests who are refused entry or ejected from the site at the discretion of the Promoter.

• If you are refused entry to the Event, or have been previously ejected, you may not purchase another Ticket or otherwise gain entry.

• Failure to produce the appropriate receipt/Ticket or pass, when so requested, may result in ejection from the Event, without later claim or compensation.

• There are no pass-outs and no re-admission after first entry to the Event for any Ticket holders.  Upon leaving the Event each day, there will be no re-admission until the following day. Holders of camping Tickets should refer to section 12 for details of re-admission to and from the campsite.

• To ensure the safety of our attendees, from time to time we may have to restrict entry and or exit from certain gates and at certain times. 

• Prohibited Items & Unacceptable Behaviour

• Prohibited items or any items that we or third parties acting on our behalf (such as security) deem to be either; a risk to the safety, security or enjoyment of others; unsuitable to be taken to the Event; or, may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not permitted to be taken into the Event site and campsite. In certain circumstances, entirely at our discretion, we may allow you to dispose of such items in order that you may be admitted to the Event. In such circumstances, the items will be disposed of in any manner we think appropriate and you will not be entitled to recover such item at a later time. 

• Ticket holders may be ejected if found in possession of prohibited items inside the Event site and campsite. Prohibited items include but are not limited to:

• Food and Drink. Other than 1 x 750ml sealed plastic bottle of water (or an empty reusable bottle) per person, no food or drink can be taken into the Event site. Campers are referred to the camping conditions (at section 12) for information regarding food and drink in the campsites, where applicable. If you have any specific dietary requirements that we do not cater for at the Event, we do allow a reasonable amount of food to be brought into the Event site for personal consumption. This must be agreed by us in advance in writing, and evidence of the same provided to security at the point of entry. Contact information can be found on each Event’s website. A list of the vendors and foods available will be posted to our website closer to the Event;

• Drugs / Controlled / Psychoactive Substances – illegal drugs, Nitrous Oxide, ‘Legal Highs’ or any associated paraphernalia;

• Weapons or replica weapons (or anything that could be considered a weapon in our opinion or that of security providers);

• Animals (except registered assistance dogs);

• Bicycles, roller-skates, skateboards, scooters, personal motorised or non-motorised vehicles, except for wheelchairs;

• Items considered to be dangerous or inappropriate in a festival environment, including, but not limited to; glass in any form, spray cans, gas canisters or compressed gas in any container, fireworks, flares, candles, pyrotechnics, smoke canisters, chinese lanterns, confetti, balloons, camp-fires, explosives, firearms, knives or blades, replica weapons of any sort, large golf umbrellas, stools, camping sticks, furniture, gazebos or parasols, sports equipment, flags and banners, megaphones, amplification equipment, speakers over the size of 22.5 x 12 x 10 cm klaxons, airhorns, laser devices, remote controlled drones, hi-visibility tabards or similar; 

• Any other items which we or our security providers reasonably consider could pose a threat to the health and safety or enjoyment of any other guests;

• All items listed as prohibited on specific Event websites, social media or other method of communication prior to the Event. 

• Moshing, crowd surfing, climbing on Event structures or existing park landscape and anti-social behaviour of any sort is not permitted.

1. 1. Please report any damage or breakages to our property as soon as possible so that we can carry out all necessary inspections. Small accidental damages or breakages of a minor nature will not normally be charged for, however we reserve the right to pass on charges to guests in our discretion for any damage or breakages caused.

• Smoking

• All guests must observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke-Free Regulations, the tented arenas and other areas of the Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event without a refund..

1. 1. You will be responsible for the costs of any damage caused by your smoking and for any fines which may be charged to us as a result of you smoking outside of the designated smoking area. 

• Nuisance

1. 1. 1. You must be respectful of all other Event guests and those individuals otherwise at the Event and our neighbouring residents at all times. Any anti-social behaviour of any sort is not permitted.
      2. Guests who in our reasonable opinion are causing nuisance may be asked to leave the site immediately and will not be offered a refund.

• In the event that we receive a fine or are subject to any legal proceedings which require us to incur costs and expenses and pay any damages or if we otherwise suffer any financial loss which is attributable to your/your groups’ behaviour at the Event or when leaving the site and making your way home, for example, from the local council due to antisocial behaviour complaint(s), we reserve the right to recharge all such losses to you and you agree to pay the total sum of all such monies which we lose or are required to pay as a result of your behaviour or that of your group.

• Filming, Photography & CCTV

• Unauthorised photography, video, audio recording and transmission of the Event, the performers and the performance for professional purposes or financial gain is strictly forbidden.

• Professional audio and imaging equipment and drones are not permitted to be brought to the Event.

• Guests attending the Event consent to being photographed, filmed and sound recorded as an audience without payment, and to their image being exploited in any and all media for any purpose at any time throughout the world by (us or our licensees) who shall own the copyright in all such recordings. If you attend the Event with a child under 16 (where permitted) you give the foregoing your express consent on their behalf. All personal data will be processed in accordance with our Privacy Policy. 

• CCTV will be in operation across the Event site and campsite (where applicable). Images are recorded for the prevention of crime and disorder. If requested, images will be passed directly to the Police.

• Trading & Commercial Activity 

• Only those specifically authorised by us to undertake trading, marketing or commercial activity at the Event may do so. You shall not bring into the Event or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

1. 1. Official merchandise is usually only available inside the Event site and online through authorised channels. We do not accept any responsibility for the sale of merchandise outside of the Event site or through unauthorised channels.

• Unauthorised Ticket Agents & Touting

1. 1. Please only buy Tickets through authorised sellers or resellers, and not from touts or unauthorised resale sites. If we become aware that you have bought Tickets anywhere other than from official authorised outlets you may not be granted access to the Event without refund. We will not be able to help you (for example in respect or refunds or access requirements) if you have bought a Ticket from an unauthorised source, as we will have no purchase history for the Ticket. 

1. Tickets bought from unauthorised agents are not valid and admission will not be granted to the Event if you attempt to use any Ticket bought from unauthorised agents. To be as safe as you can and to avoid obtaining an unauthorised Ticket, follow these simple guidelines (which are not intended to be an exhaustive list): Do not buy from an unofficial Ticket agent. SEE Tickets is the official Ticket agent of the Events. We may also sell Tickets directly for corporate or group bookings and we have other online and in-store official Ticket agents. If you are in doubt as to whether or not a Ticket agent is authorised please contact us in advance of the Ticket purchase and we will be happy to assist. For more information on authorised Ticket agents for the Event please visit each specific Event’s info page, where all official agents are listed; 
2. Read all terms and conditions provided by the official Ticket agents before purchase; 
3. You may be able to purchase a Ticket from the official Ticket reseller Tixel from time to time. Do not buy from unofficial resale or fan to fan Ticket agents; 
4. If there are no Tickets available, do not be tempted to buy from unofficial Ticket agents, instead, contact us for availability and guidance; 
5. Do not buy from internet auction sites or exchange/buy Tickets on social networking sites such as Facebook;
6. If you live in the UK do not buy from a website with an overseas office address, or with no registered address shown;
7. Do not buy from another individual or tout, either in advance of, or outside, the Event.

• If you do encounter problems with a Ticket order please contact your credit card issuer as soon as possible.

• Occasionally, due to genuine circumstances, you may find yourself with a spare Ticket. Please do not be tempted to sell it on an unauthorised auction site or to sell to a Ticket tout or unauthorised online agency. If you do the purchaser may not be able to enter the Event (under the Terms) for the reasons set out above. Should this happen you may find that the purchaser brings a legal claim against you for selling a Ticket which does not permit access to the Event.

• We reserve the right to cancel any Ticket booking which we reasonably believe to have been made with a view to resell such Tickets, other than via our official reseller, or, where the Ticket has been purchased using fraudulent means, such as credit card fraud.

• Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to you by our Ticket agents and on our website before you make your booking. We reserve the right to cancel Tickets purchased in excess of this number without prior notice to you of such cancellation.

• Tickets obtained in breach of these Terms shall be null and void and the Promoter may refuse admission to, or eject you from, the Event. Any person seeking to use a void Ticket in order to gain or provide entry to the Event will be considered to be a trespasser and will be ejected without refund and liable to legal action. Void Tickets are non-refundable.

• Camping  

If you have purchased a camping Ticket (where available) the following terms apply:

• Camping, and access to the Event’s campsite (where applicable), is strictly subject to the purchase of a camping Ticket. All day Ticket holders and weekend Ticket holders not holding a camping Ticket are forbidden to camp at the Event or enter the campsite and anyone found in the campsite or camping without a camping Ticket will be removed from the Event without a refund.

• Tents must be pitched in designated camping areas only and stay out of fire lanes and other working areas.

• The Prohibited Items list at section 6 also applies to the campsite.

• You should bring a tent that is sized for the number of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.

• We will not be liable for any failure to provide any advertised facilities within the camping area.

• All items are brought to the campsite and left at your own risk.

• You are allowed to bring your own limited supply of food into the campsite on first entry only for personal consumption and it cannot be brought into the Event arena. You are permitted to cook solely within the designated areas within the campsite only using charcoal BBQ’s or small butane gas camping stoves (single burner, gas cylinder of less than 5kg) only.

• Camping guests may take a supply of their own drinks into the campsite on first entry only. No glass bottles are permitted, so please decant any liquids from your allocation into plastic bottles prior to arrival at the Event gates. Allowable quantities of alcoholic drinks for camping guests are shown on the website of the Event you are attending as updated from time to time. 

1. We will regularly update all Event websites with useful information for campers and encourage you to read these carefully before travelling. 
2. You must leave the campsite no later than 11am on the Monday following the Event, at the latest.
3. Camping Ticket holders will be allowed to leave the campsite and re-enter by showing their camping wristband.

• Boutique Camping

Where you have purchased Boutique Camping accommodation (where available) the following terms apply in addition to the standard camping terms in section 12:

1. The price of Boutique Camping accommodation purchased through us or our authorised Ticket agents (if any) is accurate at the time that it is booked (subject only to the correction of errors). We reserve the right to correct errors in both advertised and confirmed prices and to your booking confirmation details before and after your booking has been confirmed. We also reserve the right to amend prices in the event of changes to external supplier costs (subject only to new bookings or items on current bookings that have not yet been paid for).
2. The accommodation reservation dates are as stated on your booking confirmation (in the absence of errors which we reserve the right to correct).
3. Only those people named on your booking confirmation can use the Boutique Camping accommodation arranged by us. You must not share the Boutique Camping accommodation with anyone other than those on your booking.
4. All guests using boutique camping: a) undertake not to tamper with the structure or any part of the purchased accommodation; b) undertake not to use any lighting, heating, cooking or other gas or electrical appliances within or close to the purchased accommodation; c) undertake to abide by Event site rules (including those relating to noise); d) will inform us of any issues with the purchased accommodation before use; and e) indemnify us against the full value of any loss, damage or excessive soiling howsoever caused by their acts or omissions. A deposit or secure credit card may be required at our discretion.
5. You shall be liable in the first instance for any claims against your party and be responsible for resolving all disputes directly with the us or the relevant supplier.
6. Extra group members may be added to your booking at any time up to seven days prior to the Event, subject to availability and any additional payment being made. Up until the balance due date, upgrades may be purchased subject to availability and price difference charges.
7. In order to make any changes to your booking please contact the company you booked your accommodation with. All requests are subject to availability and the payment of an administration fee. If a change is payable you will be notified of any costs. An updated booking confirmation will not be provided until payment is made. 
8. In the event that it is necessary to lower the class (based on our rating system) of your booked accommodation or cancel your accommodation booking where the Event is not cancelled we will notify you. In the event that this happens you can choose to: a) accept the changed arrangements as notified by us; b) cancel your accommodation booking and (where we are not able to offer you an equivalent substitute) receive a refund of the element of the Ticket face value which relates to the accommodation; or c) accept the cancellation (if applicable) and receive a refund of the element of the Ticket face value which relates to the accommodation.
9. You will have no right to cancel accommodation and/or receive a refund in the event that operational changes (including but not limited to changing your accommodation to another of the same or higher standard, changing the advertised location of the campsite, or any other change not listed in paragraph ‎90 above) are made to your booked accommodation.
10. We will not be liable for any costs or expenses you incur as a result of any change in or cancellation of the accommodation, including without limitation, any change to the location of the Boutique Campsite, and our liability for any changes made to your accommodation under paragraph 90 or otherwise is limited to the value of the element of the Ticket face price which relates to the accommodation.
11. We will not be liable to pay any refund for the cost of accommodation booked where no Ticket refund is payable under this section 13 other than pursuant to section 20.

• Campervan / Caravan

Where you have purchased a campervan/caravan pass (where available) the following terms apply in addition to the standard camping terms in section 12 (and the terms of section 13 will not apply):

1. Entry to the campervan/caravan field is only possible with the advance purchase of a campervan/caravan pass. One pass is required per campervan/caravan.
2. Campervan/caravan passes will not grant the holder entry to the Event. The holder of a campervan/caravan pass will be denied entry to the Event site if they are not in possession of a valid Ticket.
3. Campervan/caravan passes should be purchased in advance from our authorised Ticket agents. They are non-transferable and non-refundable.
4. For the purpose of campervan pass holders in the campervan/caravan field only, chemical toilets and gas canisters up to 13kg are permitted.
5. Cars or vans are allowed into the campervan campsite if towing. Once the live-in-vehicle has been set down, all cars or vans must leave the campsite and park in the official Event car park. 
6. Room for campervans/caravans is limited. You will be allowed a dedicated meterage of space (see Event website for exact meterage) per campervan/caravan pitch, and an awning and/or a small space to accommodate an extra tent. It is your responsibility to ensure all live-vehicles and tents fit into this area. Items found outside of your area by us are liable to be removed from the site with no compensation payable.
7. Personal photo ID will be requested upon entry into the campervan/caravan section of the site.
8. Electricity power hook ups are available to purchase via the ticketing page for the Event. Please note, power hook ups require you to provide a 30 metre power cable.

• Parking

1. 1. Only customers holding a valid parking Ticket will be permitted to use the parking facilities.
   2. Parking Tickets can be purchased online from authorised Ticket agents via the Event ticketing page. You will be sent an e-Ticket in advance to display in your vehicle on entry or it will be exchanged on arrival for a parking display badge you must display clearly. Passes are non-transferable and non-refundable. 
   3. You can purchase parking Tickets on the day (subject to availability and an increase in price), but we strongly recommend buying Tickets online in advance due to limited availability.
   4. Parking Ticket holders are entitled to one car parking space per parking pass purchased.
   5. No camping is permitted in the car parks and no sleeping in vehicles.
   6. Speed limits on trackway leading to car parks and within the car park are to be strictly adhered to.

• Further Information

• The Events are subject to licence.

• You must comply with any and all instructions given to you by the Promoter and/or stewards and staff at the Event.

• Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.

• Any published start and finish times of a performance at the Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Event in sufficient time (taking into account time required for queuing and searching to enter the Event) in case the Event or the performance you wish to see starts earlier than the published time or otherwise to ensure you are able to stay until the close of the Event or performance should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of the Event not running to the precise advertised times or for your late arrival at the Event.

• Access to arenas within the Event is subject to capacity and the Promoter accepts no liability and will not offer any refunds if you are unable to attend a specific performance due to the arena being at maximum capacity. You may be required to queue so please arrive early to avoid disappointment.

• We reserve the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the festival site.  You must at all times comply with any and all instructions given to you by Event staff and stewards. 

• Access Requirements

• We offer one free Ticket for a personal assistant to accompany a Ticket holder with certain access requirements to the Event. We will require you to provide valid documentation of your accessibility requirements before issuing the free Ticket. Information on whether you are eligible for a personal assistant pass, how to apply and the approved forms of supporting documentation can be found on the Info pages of each Event. 

• If you have access requirements please contact us as far in advance of the Event as possible, and in any event no later than 7 days prior to the Event. If you have not notified the Promoter of your access requirements in advance we cannot guarantee that we will be able to cater to your needs though we will use reasonable endeavours to do so. We will confirm by email if we are able to provide assistance. 

• Unavoidable Closures

1. 1. In the event of extreme weather, or for any other reason outside of our reasonable control, we reserve the right to cancel the Event if we feel it is unsafe, illegal or impossible to allow it to take place or to allow you access to the Event site. Where the Event is cancelled or postponed for reasons outside of our control the provisions of section 20 below will apply in relation to entitlement to refunds.

• Epidemic/Pandemic Including Covid-19

1. 1. We expect guests to follow all applicable laws, regulations, rules and government or competent authority guidance in relation to any epidemic or pandemic which may affect the Event including Covid-19 or any mutation of it (“Serious Health Risk”) and keep abreast of relevant changes that may affect their attendance at the Event. 
   2. We will update our website with any Serious Health Risk related terms and conditions and guidance on an ongoing basis. Please check our website closer to the time of the Event. We reserve the right at our absolute discretion and without payment of refund or any other compensation to amend these Terms from time to time in order to ensure that we comply with all applicable laws, regulations, rules, orders, guidance (whether or not having the force of law) and any other requirements relating to Serious Health Risks issued by the UK Government or any other competent authority. Such measures may include wearing of face masks, social distancing measures, limiting numbers on site and requiring proof of health or vaccination status.
   3. If we reasonably believe that the rules are being broken or our guests or staff are being put at risk, we will ask guests who are breaking the rules to leave the site without a refund. Furthermore, we reserve the right to pass on any government or local authority fines that we receive related to such breaches to you and your party.

• Refunds

1. 1. 1. We may alter or vary a published Event programme which may result in changes to some elements of the performance line-up, playing times, start and finish times of the Event, facilities or locations of facilities at the Event, or any other aspect of the Event (including without limitation, the venue). Neither we nor our authorised Ticket agents will be liable to you or any other person for any refunds or other costs, expenses or other losses resulting from such alteration, unless it is a Material Alteration which gives a right to a refund under section 20(b) in which case our only liability will be to issue a refund in accordance with section 20(g).
      2. You will only be entitled to a refund of any Tickets you have purchased directly from us or through our authorised Ticket agents, in the following circumstances: i) if the Event is cancelled in full ii) if the Ticket is for the Event which is postponed entirely and that Event is rescheduled to another date unless you elect to use your existing Tickets for the rescheduled Event under section 20(d) below; iii) in the event of a Material Alteration which gives you the right to a refund under applicable law; iv) as otherwise required under applicable law. 
      3. A “Material Alteration” is a change which in our reasonable opinion makes the Event materially different to the Event which all Ticket purchasers, taken generally, could reasonably expect as judged by reference to the nature and billing of each Event. The following are not “Material Alterations”: changes to the artists unless the Event you are attending is a concert with a clear headline act (i.e., not a festival); changes to acts and the use of understudies in theatre performances; changes to menu items in respect of culinary Events; changes to any advertised attractions or facilities; changes to performance times; changes to individual band members; adverse weather conditions unless they result in cancellation of the Event; shortening of the Event when the majority of it is performed in full; delays or changes to start times of the Event or a performance; a change of venue to another location within a reasonable radius (in our discretion) of the planned Event site.
      4. Where the Event is rescheduled to another date, you may elect to use the existing Ticket for the rescheduled Event in which case you will not be entitled to a refund. 
      5. Unless the authorised Ticket agent states otherwise, all refunds will be for the face value of the Tickets purchased (or proportionate amount where we agree to refund you for the Event cancelled part-way through) only and you will not be entitled to a refund of booking fees, transaction charges or delivery costs. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are made at your own risk and neither the authorised Ticket agent nor us will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or otherwise.
      6. A Ticket will not be exchanged or refunded if it is used for entry into the Event unless any of the circumstances in section 20(b) apply.
      7. Ticket refunds will be processed by the authorised Ticket agent from whom you purchased a Ticket. Either we or the relevant Ticket agent will provide details of the refund process and deadlines for making a claim either through our websites, social media, the media or directly or alternatively we may direct you to the refund policy in the Ticket agents’ terms and conditions. Any failure to follow the process and comply with the deadlines or the refund policy of the relevant Ticket agent from which you purchased the Tickets or any breach of these Terms may result in the refund not being made. Refunds will only be made to the person who originally purchased the Tickets. We will not be responsible if any unauthorised Ticket agent from whom you purchased Tickets refuses to refund them.
      8. It is your responsibility to check that the Event has not been cancelled, rescheduled or suffered a Material Alteration. Information on such matters will be made available as soon as reasonably possible on the Event website or social media platforms. Guests are advised that the website and social media platforms cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise immediately prior to the Event. We advise you to check before you travel.
      9. Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.

• Any reduction in price, discount or promotional offers, either to the face value of the Ticket or otherwise, will not qualify for a refund or partial refund and can only be carried forward to future events at the Promoter’s discretion.  

• Warning

1. 1. The Events are outdoors and you may therefore be exposed to hazards including: deep water, uneven ground, fallen branches, other trip hazards such as logs, barbed wire, bites from insects and scratches from plants and fauna. 
   2. Any specific seasonal warnings which apply at the time of your visit will be signposted at the Event site.
   3. The perimeter of the Event site and the access and egress routes to the Event site (including campsites, where applicable) will be clearly identified to you upon arrival and whilst you are at the Event site (including campsites, where applicable), please do not leave the designated areas at any time prior to, during or after the Event. Climbing on infrastructure (such as fences or walls) or woodland landscape (such as trees) is not permitted. Anyone found breaching the requirements of this section may be asked to leave the Event site immediately and will not be offered a refund.
   4. You should take reasonable precautions to avoid suffering injury, including, without limitation, wearing sensible footwear and taking care in areas where ground is uneven or has been affected by adverse weather or heavy footfall.
   5. Strobe lighting, lasers and smoke / haze effects and other special effects may be used in some performances.
   6. Guests accept that exposure to loud music over periods of time can cause damage hearing. It is the guests’ responsibility to ensure that they protect themselves and their children from such exposure if so required. 
   7. The Events are predominantly outdoor events. Please bring suitable clothing and footwear. No refunds will be given due to inclement weather unless the Event is cancelled entirely (and then in accordance with section 20 – Refunds). 
   8. In attending the Event, guests confirm that they are aware of the risks associated with attending the Event site and agree that neither we, any entity owned by us or which owns us (directly or indirectly) or any entity under common ownership with us  (the “Event Companies”) nor any of our respective directors, employees, agents, workers, consultants or shareholders (and such persons together with us and the Event Companies shall be the “Promoter Parties”) shall be liable for any accident, injury, loss or damage sustained by any guest, their family, visitors, animals, vehicle or personal effects however caused unless due to their gross negligence. 

• Liability

• You agree that the Promoter Parties will not be liable to you for any loss, injury or damage to any person (including you) or your property however caused (including by the Promoter Parties) in any circumstances unless due to the negligence or wilful or malicious act of the Promoter Parties. 

• You agree that the Promoter Parties shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations under these Terms including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms.

• The Promoter Parties will not have any liability to you whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation (including camping facilities) or hospitality arrangements made relating to the Event or the cancellation of the Event. 

• The Promoter Parties combined maximum liability to you in respect of loss, theft or damage to property will be limited to the actual Ticket price paid by you, and as such we strongly discourage guests from bringing any valuable items to the Event site.

• We do not sell bundles of Tickets with accommodation (i.e. hotels, glamping or pre-pitched camping accommodation) or with travel services (e.g. coaches, trains or flights) which would constitute a “travel package” under The Package Travel and Linked Travel Arrangements Regulations 2018 (the “Package Travel Regs”). Where you have purchased any travel, accommodation (including hotel or camping accommodation such as bell tents or glamping) or any additional extras from a third party, your contract for those services is with the third party you purchased the services from. It is separate from the contract you enter into with us for the purchase of a Ticket. Occasionally a third party provider may purchase Tickets from us for our Events and sell them as a package with travel or accommodation and your contract for that package is with the third party provider.  In the event of cancellation, postponement or Material Alteration, we are not responsible for any refunds requested by you from those third parties. You should read third party terms and conditions together with any refund policies they provide carefully and seek your refunds from those third parties. If we have provided any link or direction to a third party, this does not constitute a recommendation or suggest any affiliation with these third parties and does not constitute a travel package.

1. 1. These Terms do not seek to exclude liability for death or personal injury (i) which cannot legally be excluded or limited; and (ii) is caused by the gross negligence or wilful default of any of the Promoter Parties, or that of anyone for whom the Promoter Parties are legally liable.

• Complaints

1. 1. We hope that you enjoy your time at the Event, and have no reason to complain, but should you wish to raise anything with us please do so before you leave the Event site. It is very difficult to deal with complaints made after the Event. 

• Contact details

1. 1. Should you wish to contact us about the Event, please use the following email address: info@lovesupremefestival.co.uk

• General

• To the fullest extent permissible in law, we may assign all and any of our rights and obligations under these Terms, provided that your rights are not adversely affected.

1. 1. 1. If any provision of these Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms valid or enforceable.
      2. If we delay or fail to enforce any of these Terms it will not mean that we have waived our right to do so.

• These Terms (including updates provided via our website, social media or otherwise) together with the Ticket purchase terms and conditions and constitute the entire agreement between the parties in connection with the subject matter of these Terms and supersede any previous terms and conditions, agreement or arrangement between you and us relating to the subject matter of these Terms.

• These Terms shall be governed by English law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Tickets are distributed by standard post approximately one month before the festival takes place. If you haven’t received your tickets within two weeks of the event, please contact Ticketline Customer Services directly at CustomerServices@Ticketline.co.uk

If you have any ticket issues, including changing or upgrading your ticket type, wrong email address or change of postal address and payment plan problems, please use the SEE Tickets customer service portal.

If you didn’t purchase your tickets via our website from SEE Tickets, please contact your ticket provider directly.

We do not allow Day ticket swaps, i.e. from Saturday to Sunday, or vice versa.

Tickets are non-refundable, however, we have partnered up with Tixel as our official re-sale partner. Tixel provide a safe and easy place for you to sell your ticket to another fan so if you can no longer attend the event, please go to tixel.com/sell and follow the prompts.

The name on the ticket does not have to match the person using it, however, re-sale of tickets outside of our official re-sale partner, Tixel, is strictly forbidden and could result in your tickets being cancelled. For more information on re-sale click here.

Need help reselling your ticket? Contact Tixel support here.

We offer the following entry ticket types:

Camping – Bring your own tent or book pre-pitched accommodation and camp for the full weekend. General, Premium and Supremium options are available.

Live-In Vehicle User – Bring a live-in vehicle and stay for the full weekend. Supremium options available.

Weekend No Camping – Access to Friday, Saturday and Sunday. Supremium options available.

Day – Entry for the day only. No camping. Supremium options available.

AGES

You will need to select from the following options within each ticket type:

Adult Tickets – for those aged 16+.

Junior Tickets – for those aged 6 to 15.

Child Tickets – for those aged 0 to 5. Child tickets are free of charge but you must add this to your order along with your other tickets for the child to gain admission. Please note, it is your responsibility to check the suitability of the festival (and any specific areas of the festival) for any children in your party, regardless of official age restrictions.

STANDARD vs PREMIUM vs SUPREMIUM

General tickets give you standard access to the festival.

Supremium tickets are our premium offering which includes exclusive access to Supremium, an area within the festival arena with a bar, undercover area, seating, premium facilities and toilets and, if you have Supremium Camping ticket, access to the beautifully located Premium Campsite. To find out more, please click here.

Premium Camping tickets give access to the beautifully located Premium Campsite which includes premium toilets & showers. This ticket type doesn’t include access to Supremium.

Please note, children (age 0-5) can be brought into the Premium Campsite and Supremium but must be accompanied by an adult with a Premium/Supremium ticket at all times.

We do not offer Weekend No Camping or Day Supremium Family Tickets.

GLAMPING & PRE-PITCHED TENTS

If you want to stay in Glamping accommodation, you need to either purchase a Premium Camping or a Supremium Camping ticket for each person staying. You will then need to purchase your Glamping accommodation separately from our Glamping provider. More details will be posted here in due course.

We also offer Pre-Pitched Tent options in the General Campsite for those that don’t want the hassle of putting up their own tent but don’t want to glamp. Please purchase a Standard Camping Ticket from our ticket page and then you will be able to purchase your Pre-Pitched Tent from our provider in due course.

LIVE-IN VEHICLES

A Live-In Vehicle User Ticket needs to be purchased for each person staying in a Live-In Vehicle and each vehicle requires the correct size Live-In Vehicle Pitch.

We offer two ticket types for people staying in Live-In Vehicles:

Standard Live-In Vehicle User tickets give general access to the festival and Live-In Vehicle Fields from Friday to Monday.
Supremium Live-In Vehicle User ticket holders get all the benefits of standard tickets but also have exclusive access to Supremium, an area within the festival arena with premium facilities and toilets. However, please note that live-in vehicles are not permitted in the Premium Campsite and there isn’t a Supremium area in the Live-In Vehicle Fields.

We offer three pitch sizes, each with the option to include a power hook-up in your pitch:

• Regular Live-In Vehicle Pitch: Max pitch size is 7m x 7m. Your vehicle and camping set up must fit within your marked pitch.

• Regular Live-In Vehicle Pitch with Power: Max pitch size is 7m x 7m. Your vehicle and camping set up must fit within your marked pitch. Includes a supply of up to 10 amps

• Large Live-In Vehicle Pitch: Max pitch size is 7m x 10m. Your vehicle and camping set up must fit within your marked pitch.

• Large Live-In Vehicle Pitch with Power: Max pitch size is 7m x 10m. Your vehicle and camping set up must fit within your marked pitch. Includes a supply of up to 10 amps

• Extra Large Live-In Vehicle Pitch: Max pitch size is 10m x 14m. Your vehicle and camping set up must fit within your marked pitch.

• Extra Large Live-In Pitch with Power: Max pitch size is 10m x 14m. Your vehicle and camping set up must fit within your marked pitch. Includes a supply of up to 16 amps

FAMILY TICKETS

Family Tickets are our value ticket for 2 Adults (Age 16+) and up to 3 Juniors (Age 6-15). These will be issued as separate tickets, meaning the whole group does not have to arrive at the same time.

PAYMENT PLANS

The payment plan option is available on all camping and weekend tickets and will be split into equal monthly instalments. You will pay the first instalment (plus 100% of all fees and a £3 admin fee) at the time of booking, followed by the remaining monthly instalments. Payment Plan tickets can be found on the ticket page.

GROUP TICKETS

Group tickets offer six Standard Adult tickets for the price of five. These must all be purchased at the same time and will be issued as six separate tickets.

CAR PARK PASSES

We have onsite parking available. You can buy tickets in advance on our Ticket Page or pay when you arrive.

Toilets are available throughout the festival.
Premium toilets and showers are available to Premium Campers, Supremium Campers and Glampers in the Premium Campsite. There are also Premium toilets in the Supremium Arena Area.
Showers will be available in the General Campsite but please be patient if there are queues. The mornings are the busiest times so we advise campers to shower at off-peak times when it is quieter.

Traders & Bar Staff at Love Supreme have pre and on-site briefings on waste segregation and recycling

– Traders are told to not bring anything they can’t take home

– We use a refundable ‘Green Bond’ to incentivise adherence to the Sustainability Policy

– All food serveware must be certified as
compostable (not just biodegradable)

– All serveware is certifiably recyclable

– The bars at Love Supreme will be serving drinks in reusable cups. Buy your first drink and a one-off charge of £2 will be applied. Keep hold of your cup and you won’t need to pay again. Next time you get a drink, take your cup to the bar and it’ll be swapped for a clean one at no further cost. All returned cups will be washed and reused.

We work with a leading waste contractor to segregate cups and ensure they’re recycled locally to help keep our supply chain green.
No single use condiment or seasoning sachets
No plastic straws

Food banks are in operation at Love Supreme. Leftover food from our traders is collected and taken to the local Food Bank
Only biodegradable glitter will be used on site.

The closest station to the festival is Glynde which is well served by trains in the local area and nationally. Click here to find available routes to Glynde.

From Glynde Station  you can take the free  Festival Shuttle  which will drop you off at the Festival Bus Stop next to the North Entrance of the site. It’s a short 5 minute journey and all buses are wheelchair accessible.

The Festival Shuttle runs from Glynde Station to the festival at the following times:

• Friday 11.30am to 7.30pm 
• Saturday & Sunday 10.00am to 3.00pm

The shuttle runs from the festival back to Glynde Station at the following times: 

• Saturday & Sunday 7.00pm to last train
• Monday 8.00am to 2.00pm

The Memorial Parade charity tractor pull also runs from Glynde Station to the festival on Friday, Saturday and Sunday if you fancy a more unique arrival while also supporting a local cause! Donations are £3 per person.

If you prefer to make your own way from  Glynde station, you can walk to the pedestrian South Entrance which is approximately 800 metres up an incline from Glynde Station. 

If your train only goes as far as Brighton or Lewes, you can take the Festival Bus. More details above.

The closest station to the festival is Glynde which is well served by trains in the local area and nationally. Click here to find available routes to Glynde.

From Glynde Station  you can take the free  Festival Shuttle  which will drop you off at the Festival Bus Stop next to the North Entrance of the site. It’s a short 5 minute journey and all buses are wheelchair accessible.

The Festival Shuttle runs from Glynde Station to the festival at the following times:

• Friday 11.30am to 7.30pm 
• Saturday & Sunday 10.00am to 3.00pm

The shuttle runs from the festival back to Glynde Station at the following times: 

• Saturday & Sunday 7.00pm to last train
• Monday 8.00am to 2.00pm

The Memorial Parade charity tractor pull also runs from Glynde Station to the festival on Friday, Saturday and Sunday if you fancy a more unique arrival while also supporting a local cause! Donations are £3 per person.

If you prefer to make your own way from  Glynde station, you can walk to the pedestrian South Entrance which is approximately 800 metres up an incline from Glynde Station. 

If your train only goes as far as Brighton or Lewes, you can take the Festival Bus. More details above.

Please click here to find out more about what travel options are available.

We provide clearly marked Elson tanks for Grey and Black waste. There are water points where you can fill up containers by hand. Please note, vehicles aren’t permitted to drive up to the water points to refill.

Water points are available in all campsites and the arena. We allow sealed bottles of water up to 750ml to be brought into the festival arena and empty unsealed bottles can be brought in to be refilled at the water points.

The Medical and Info & Welfare Tents are located in the main festival arena.

The Medical tent is open 24/7 throughout the festival. Welfare will be open within standard arena opening times.

If you require use of the Welfare Tent’s charging facilities for a wheelchair or refrigeration for medical items, please request this via the Access Application Form.

Our Access Manager is located at the Welfare & Info Tent and will be happy to assist you with answering questions and providing information throughout the weekend.

You can see a full list of our official ticket agents on the ticket info page. If you bought from a ticket re-sale website (e.g. Viagogo), we cannot guarantee that you will be able to enter the event.

Ticket re-sale websites allow people who have bought tickets through our official ticket outlets to resell their tickets, often at a higher price, for their own financial gain. This is a form of ticket touting and these websites are notorious for overcharging customers, adding large booking fees and providing poor customer service. The person who has listed the tickets has breached the terms and conditions of the tickets and we cannot guarantee that the tickets you receive will be legitimate.

Unfortunately, we do not have control over what events these companies allow to be listed on their websites and the tickets they sell. You will have to contact the company directly to try to resolve any issues you have. In future, please avoid using websites like Viagogo and buy your tickets through our official website. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.

Please pack light and don’t bring anything you can’t take home

Items we encourage you to bring:

– Re-Useable Water Bottles – These are available to purchase on site through Frank Water
– Re-Useable Hot Drink Cups – These are available to purchase on site at the Merch Stand
– Reusable bags
Biodegradable glitter only

Items we encourage you not to bring:

– Single use plastic
– Non Biodegradable glitter
– Plastic Carrier bags that you don’t intend to keep.
– Non-essential and pre-packaged items
– Cheap camping equipment that won’t last the weekend. Please consider the pre-pitched tent options that are re-used if you don’t own a tent
– Any unwanted camping equipment (such as tents, camping chairs & blankets) or food that can be taken by a food bank can be donated at the Info Point.

Before packing your bags and making your way to the festival, please click here and read about what items you can and can’t bring.

All announcements about tickets and artists will be made on our website, app and social media so please keeping checking back for the latest information. You can also sign up to our mailing list on our website homepage.

In the past, tickets have completely sold out before the festival takes place. Therefore, we would recommend buying your tickets in advance to avoid disappointment, as we cannot guarantee they will be available on the day.