FAQs

Under 16s (15 years and under) must be accompanied by an adult aged 18 or over. A maximum of

one under 16 can be accompanied by an adult aged 18-20, and four under 16s can be accompanied by an adult aged 21 or over.

Proof of age may be required on entry and we operate a strict Challenge 25 Policy at all bars.

Recognised and accepted forms of ID are as follows:

Driving or provisional (photo) licence
Passport
Proof of age card with a PASS (hologram) logo

At the festival entrance we will accept clear colour photocopies of passports and driving licences. The festival reserves the right to refuse admission if there is any doubt that the ticket holder is under the entry requirement.

The box office is situated by the North Entrance to the Arena and will be open for ticket sales (subject to availability), collections and to deal with ticketing issues at the following times:

Friday: 10am – 10pm

Saturday: 10am – 10pm

Sunday: 10am – 10pm

If you have pre-purchased your tickets please follow festival signage relating to your ticket type and there will be ticket checks at other entrances

Tickets are available to buy via SEE Tickets on our ticket page.

Camping tickets include access to the whole festival, including all the acts performing.

No, Premium and Supremium tickets do not include car park passes or bus tickets. Please click here to purchase these separately.

A booking fee is applied to each ticket by our ticket agents in order to cover a variety of operational costs to efficiently and safely ticket the event. This includes contributing to software development to fight against online fraud, setting up the ticket types on their websites, dealing with customer service queries and staffing the box office at the event. Without this charge, many of the essential infrastructure requirements that make the event run smoothly would not be possible. These booking fees are an industry standard and we have capped fees applied to our tickets at 10%. We are aware of other events that charge in excess of this amount and have been proactive to manage this. Ticket delivery costs are also added to each transaction to cover the cost of fulfilling tickets to customers. These can vary depending on the option the customer chooses but we try to keep them as low as possible.

Our official online ticket outlets are SEE Tickets, Ticketline, Ticketweb and AXS.

If you want to buy your tickets in person without paying a booking fee, please visit one of our official local ticket providers, listed below: The Ram Inn (Firle), Resident Records (Brighton), Lewes Tourist Information Centre and Seaford Tourist Information Centre .

Please do not buy from an unofficial ticket agent. Tickets bought from unofficial agents are not valid and admission may not be granted to the festival. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.

Camping ticket holders will be allowed to re-enter the campsite at any time by showing their wristband

There is no re-entry for Day ticket and Weekend No Camping ticket holders. Please note, if a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.

However, after 5pm we do not allow chairs or ground blankets in the Main Stage Arena. So, if you have a chair/blanket and want to take it back to your car, one of your party will be allowed leave and re-enter. Please note that group re-entry won’t be permitted.

We also understand that certain extreme circumstances can arise where leaving the site is essential. In this case, security will use their discretion and permission won’t be unreasonably withheld.

If your situation has changed and you have tickets that you will no longer use, we recommend that you visit Tixel, our official ticket resale partner.

Tickets are distributed by standard post approximately one month before the festival takes place. If you haven’t received your tickets within two weeks of the event, please contact Ticketline Customer Services directly at CustomerServices@Ticketline.co.uk

If you have any ticket issues, including changing or upgrading your ticket type, wrong email address or change of postal address and payment plan problems, please use the SEE Tickets customer service portal.

If you didn’t purchase your tickets via our website from SEE Tickets, please contact your ticket provider directly.

We do not allow Day ticket swaps, i.e. from Saturday to Sunday, or vice versa.

Tickets are non-refundable, however, we have partnered up with Tixel as our official re-sale partner. Tixel provide a safe and easy place for you to sell your ticket to another fan so if you can no longer attend the event, please go to tixel.com/sell and follow the prompts.

The name on the ticket does not have to match the person using it, however, re-sale of tickets outside of our official re-sale partner, Tixel, is strictly forbidden and could result in your tickets being cancelled. For more information on re-sale click here.

Need help reselling your ticket? Contact Tixel support here.

You can see a full list of our official ticket agents on the ticket info page. If you bought from a ticket re-sale website (e.g. Viagogo), we cannot guarantee that you will be able to enter the event.

Ticket re-sale websites allow people who have bought tickets through our official ticket outlets to resell their tickets, often at a higher price, for their own financial gain. This is a form of ticket touting and these websites are notorious for overcharging customers, adding large booking fees and providing poor customer service. The person who has listed the tickets has breached the terms and conditions of the tickets and we cannot guarantee that the tickets you receive will be legitimate.

Unfortunately, we do not have control over what events these companies allow to be listed on their websites and the tickets they sell. You will have to contact the company directly to try to resolve any issues you have. In future, please avoid using websites like Viagogo and buy your tickets through our official website. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.

All announcements about tickets and artists will be made on our website, app and social media so please keeping checking back for the latest information. You can also sign up to our mailing list on our website homepage.

In the past, tickets have completely sold out before the festival takes place. Therefore, we would recommend buying your tickets in advance to avoid disappointment, as we cannot guarantee they will be available on the day.